Investigating the role of trustworthiness in virtual organizations: An empirical study in Ride-hailing platforms
Dwi Kurniawan
Institut Teknologi Nasional,
Indonesia
dwi_kurniawan@itenas.ac.id
Sely Putri Oktaviani
Institut Teknologi Nasional,
Indonesia
selyoctavian@gmail.com
Abstract
This study investigated the factors influencing dimensions of trustworthiness in virtual organizations. The research model examined the relationships between trustworthiness dimensions (ability, benevolence, and integrity), user participation, information and communication technology (ICT), and shared values and goals. An online survey was conducted among online transportation users in Greater Bandung to test the model. The findings revealed positive relationships between ICT and both benevolence and integrity, and between shared values and goals and all trustworthiness constructs. Interestingly, participation only had a significant relationship with integrity. The study contributed to the literature by proposing a novel model that examines the impact of these factors on trustworthiness in virtual organizations.
Keywords: information and communication technology; shared values and goals; trustworthiness; structural equation modelling (SEM)