ABSRJ 2019 Volume 10, Number 1

Measuring the level of quality maturity in organizations

Vesna Sesar
University North, Croatia
vesna.sesar@unin.hr

Krešimir Buntak
University North, Croatia
kresimir.buntak@unin.hr

Ivana Martinčević
University North, Croatia
ivana.martincevic@unin.hr

Abstract

Due to the growing importance for achieving better quality in products and services, many organisations have adopted quality Standards into their everyday practice. Some authors stated decades ago that quality is free, and today many organizations are trying to sustain competitiveness by raising quality in every aspect of their organizations. The paper presents a literature review on quality maturity and how it can be measured.

Keywords: quality maturity; total quality management

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